• Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice and other papers, if any.
• Damaged or soiled products will not be accepted.
• Gift cards/vouchers are non-refundable. Gift wrapping charges will not be refunded if goods are returned.
• We offer 7 days hassle-free returns & exchange from the date of delivery, If 7 days have gone by since your order delivery, unfortunately, we can’t offer you a refund or exchange. We also offer reverse pick-up services at no additional costs or charge ONLY IF YOUR PIN-CODE IS SERVICEABLE.
• Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
• Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. Please note, if any promotional / coupon code is redeemed during a purchase, the full amount will be refunded as coupon code. Shipping charges are non-refundable for both COD and PREPAID orders.
• You can get in touch with us about any issues at our customer support portal or drop us a line at contact@urbanfinesse.in and we will be happy to help. For a faster response, send us a message on WhatsApp +91 6383143209. All queries will be solved between Monday-Saturday, 10am-5pm. All pending queries will be solved on priority the next day.
• Please ask the courier person name, company name and contact number before handling over the shipment to him/her. These details might be required in case of any fraudulent activity/delivery discrepancy.
• Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.

In case your pin-code is non-serviceable for a reverse pick up or Pick up will be attempted twice if the courier company is unable to pick up the shipment, you’ll have to courier the product(s) to the following address:

VIVERA GARMENTS,
1st FLOOR 40/32,
SS NAGAR 2nd STREET,
KONGU MAIN ROAD,
TIRUPPUR,
TAMILNADU - 641607.

Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused
condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s) the order amount will be refunded to your bank account in case of prepaid and in the form of coupon code in case of COD